Professional Training & Certification Curricula
GEM Academy maintains rigorous standards of workforce readiness by providing specialized training courses and certification modules. These professional programs ensure that our deployed personnel across healthcare, homecare, hospitality, facility management, and food services meet elite operational, safety, and compliance benchmarks aligned with Saudi market expectations.
Training programme 01
First aid & workplace safety
For: Deployed personnel, site supervisors, facility support workers and residential staff
Core modules
- Basic Life Support (BLS) and CPR
- Choking, bleeding, burns, fractures and acute emergencies
- Hazard identification, risk assessment and safety protocols
- Fire awareness, evacuation and emergency response
- Incident reporting, first aid kit management and injury prevention
Professional training
Comprehensive Professional Caregiver & Homecare Support Course
For non-medical caregivers, elderly care companions, newborn care assistants, and specialized home support personnel.
What you’ll learn
- Fundamentals of non-medical patient care, mobility assistance, and safe transferring techniques.
- Geriatric care practices, dementia awareness, and daily living support (ADLs).
- Infant care, hygiene maintenance, feeding protocols, and safety practices.
- Infection prevention, personal sanitation, and household hygiene standards.
- Effective communication, empathy, ethics, and emergency response handling in home environments.
Professional training · Course 03
Food safety & hygiene
HACCP Level 1 & 2 training for catering staff, line cooks, food handlers, cafeteria personnel and hospitality service workers.
Core modules
- Food microbiology and contamination risks
- Personal hygiene, handwashing and protective attire
- HACCP principles and prerequisite programs
- Temperature control, storage, thawing and cross-contamination
- Cleaning, disinfection schedules and pest control
Professional training
Comprehensive Housekeeping & Environmental Services (EVS) Master Course
Who it's for: Commercial cleaners, residential housekeepers, facility environmental service technicians, and hospitality room attendants.
Core modules
- Advanced cleaning techniques, chemical safety, and dilution control
- Medical waste and hazardous materials handling
- Surface-specific disinfection and infection control
- Room turnaround, floor care, and laundry operations
- Equipment handling and routine maintenance
Program 05 · Hospitality skills
Barista & Coffee Craftsmanship
For: Baristas, cafe attendants, food and beverage servers, and hospitality personnel.
- Explore coffee origins, bean varieties, and roasting profiles.
- Calibrate and operate commercial espresso machines and grinders.
- Practice milk texturing, pouring, and foundational latte art.
- Execute specialty drinks and maintain beverage quality.
- Build clean workstation habits and confident customer service.
Hospitality training · 07
Comprehensive Hotel Staff & Frontline Operations
For: Front desk agents, concierge personnel, guest relations officers, and hospitality supervisors.
- Professional front office management, check-in/check-out, and reservation systems
- Guest service, cultural awareness, and confident communication
- Complaint handling, service recovery, and emergency procedures
- Coordination with housekeeping and maintenance teams
- Grooming, deportment, and corporate hospitality standards